Warehouse Quality Assurance Updates
We received some emails about missing pieces in the kits in early batches of kits. Making kits is martial art requiring the ability to both count and retain numbers in memory, which requires a relaxed and zen like vigilance. To make the whole thing more reliable, we’ve undergone some changes to our quality control process at MakerBot HQ. Each batch of kits is now verified for completeness before being shipped, and on the shipping end of things, each invoice is checked three times before going into an envelope. While mistakes are bound to still happen here and there (we are human, after all… for now), we are doing everything we can to make sure that if you buy something from MakerBot, be it a fully assembled Cupcake CNC or a handful of ethernet cables, you’ll be satisfied. Let us know if you there are any issues by sending us an email to contact@makerbot.com.
jeremie
June 18th, 2009 at 2:27 am #
You should have scales to measure the weight of every bag to make sure nothing’s missing. maybe weigh the boxes too to make sure no bag is missing.